Returns & Exchanges
At Maison Asrar, we strive for your complete satisfaction with our luxury fragrances. If you are not entirely pleased with your purchase, we offer a 14-day return window for unopened and unused products in their original packaging.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and the reason for the return to receive a Return Authorization.
Secure Packaging
Carefully place the unused fragrance in its original box and protective sleeve to ensure it remains undamaged during transit.
Dispatch the Parcel
Attach the provided shipping label to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our artisans verify the product's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing